ProServe Remote Support

To launch a remote help session with one of our technicians please enter your code above.. You must have received a 6 digit pin code from one of our technicians prior to connecting with them.



General Phone Number: 716-635-5080

FACTS Support: Option 1

Acumatica Support: Option 2

SX.e Support: Option 3

Take Stock Support: Option 4

OARS Support: Option 4 

Hardware and Network Services Support: Option 4



FACTS Support: factssupport@proserve-solutions.com

Acumatica Support: acumaticasupport@proserve-solutions.com

SX.e Support: sxesupport@proserve-solutions.com

Takestock Support: takestocksupport@proserve-solutions.com 

OARS Support: oarssupport@proserve-solutions.com

Network Support: networksupport@proserve-solutions.com

Please note that our staff will be alerted to requests submitted when the office is closed through the voice mail system as the support prompt is selected, or alerted as the appropriate support email is sent.   Our regular office hours are Monday through Friday 8:30 AM – 5:00 PM, EST.  ProServe Solutions offices will be closed while our staff observes the following US holidays; New Year’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Holiday (Thursday and Friday), and Christmas Day.